> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://rubik-combined-listings.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# App Embed Status Shows "Unknown" or "Action Needed"

**Problem:**

The dashboard shows **"Action needed"** or the theme management modal shows **"Unknown"** status for a theme.

| Situation | Cause | Solution |
| ---- |
| "Action needed" badge | A theme has the app embed enabled but no theme type is selected | Go to **Dashboard → Manage app embed**, enable **"Show theme types"**, and select the correct theme type for that theme |
| "Unknown" status on a theme | The app cannot automatically detect whether the embed is enabled | Click **"Manage"** to open the Shopify Theme Editor and manually verify that the app embed is turned on |
| "Unknown" on a demo theme | Demo themes do not fully support embed status detection | This is expected behavior. Demo themes may show "Unknown" even if properly configured |

If swatches are working correctly on the storefront, an "Unknown" status on a demo theme can usually be ignored.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/d/7/3ad7eddcf19c2c00/image_1hg6dpq.png)