> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://rubik-combined-listings.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# AI Features Not Working

**Problem:**

Magic Fill or AI Customize does not run, shows an error, or displays a limit message.

**Common Causes and Solutions:**

| Error Message | Cause | Solution |
| ---- |
| "AI usage limit exceeded. Upgrade your plan for more." | Monthly AI credit limit reached | Upgrade your plan or wait for the monthly reset |
| "You've reached your AI usage limit for this month." | Monthly AI credit limit reached | Upgrade your plan or wait for the reset |
| "Sorry, I encountered an error. Please try again." | Temporary processing or server issue | Try again. If the issue persists, contact support |
| "Enter an option name first" | Magic Fill requires an option name | Fill in the **Option name** field (e.g., "Color") before using Magic Fill |
| "Add products first" | Magic Fill requires products in the group | Add at least one product to the group |
| "All products already have values" | All products already have option values filled | No action needed |

AI credits reset monthly after first use. You can check your current AI credit usage in the **Manage plan** page.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/d/7/3ad7eddcf19c2c00/image_1cn3zs5.png)